With our opening close in December 2025, we will soon be sharing some incredible offers, just for you in Kingston Upon Thames
frequently asked questions
GENERAL FAQS
Whether it’s your first time at Urban Fun Reading or you’re a regular visitor, we’ve put together all the essential details to make your experience smooth, exciting, and stress-free.
Do I book online, or can I just walk in?
You can book online or walk in. We would suggest booking online to reserve your space.
How long do the credits last for?
The credits will stay on your player card for a year from when you purchased the card.
Can I use my credits in different stores?
Yes, you will be able to use your credits in any Urban Fun location.
How can I make changes to my booking?
You can log into your account by going to ‘book now’ > ‘My Tickets’. This will show you all bookings you have made with Urban Fun.
Do we serve food and alcohol?
Yes, food is served all day, and alcohol is served from 12pm.
Do you accept cash?
No, all Urban Fun venues are cash free.
Can I bring in my own food?
No, outside food cannot be consumed inside any Urban Fun venues.
How do I apply for a job?
Go over to the careers page to view the different roles we have available. (add link to careers page)
Do we need to arrive early for our booking?
We would suggest that you arrive 15 minutes prior to your booking.
Is Urban Fun suitable for all ages?
Yes, we encourage all ages to come and experience the fun. *Please note: After 9pm, any under 18s need to be supervised by an adult. Under 12s must be supervised at all times
What are the opening times?
Sunday – Thursday 10am to 10pm. Friday – Saturday 10am to 12am.
How can I cancel my booking?
You can log into your account by going to ‘book now’ > ‘My Tickets’. Here you can make any changes to your booking.
What are the bonus credits and how do they work?
Bonus credits are an added extra that you can use on any of the yellow game readers.
Do Urban Fun supervise the children?
No, Urban Fun are not responsible for supervising any children. Please ensure all children arrive with a responsible adult.
How do timed player cards work?
The time player cards work on any of the yellow readers, we recommend one per person.
How do I receive and redeem my tickets?
All your tickets are loaded automatically onto your player card. You can redeem your prizes instore at our prize hubs, or online on the GamerGreen app. You can download this from the app store.
PARTIES & EVENTS FAQS
From epic birthday celebrations to unforgettable corporate nights, Urban Fun Reading is the perfect place to host your next event. Here’s everything you need to know to get the party started.
What type of parties do you cater for?
We have a range of parties and events, including kid’s parties, group parties and corporate parties. Please see below the link below to view the brochures.
Kids Party Brochure | Group/ Team/ Corporate Party Brochure
Is there a minimum number of guests needed to book these parties?
The minimum number of guests is six for all types of parties and events.
Is there any age limit to parties?
There is no age limit to any of the parties. Be aware kid’s parties come with a kid’s meal.
Can I bring in a birthday cake?
Yes, you can bring in your own birthday cake. However, Urban Fun do not have the facilities to store your cake.
Do parents need to stay for the ki's parties?
Yes, there need to be responsible adults at the party to supervise the children.
Do corporate parties include food?
No, however you can add food to your party for £10 per person.
How many people can I book for a corporate party?
We can host up to 300 people for Reading and up to 500 for Kingston.
What are the prices for the parties and events?
The prices vary depending on what party/event you are looking to book. Please see below the link below to view the brochures. (add links below)
GAMER GREEN FAQS
Want to turn your Powertickets into awesome prizes? Our Gamer Green system makes it easy to collect, save, and cash in for rewards you’ll love. Here’s how it works.
What is Gamer Green?
Gamer Green is our online prize redemption store. You can download this directly from the app store and load your tickets from your player card. There are over 1000 different prizes available to win.
Do I have to come back into store to collect my prize?
No, all prizes are delivered directly to your house via amazon delivery.
What features are on the app?
You can view the entire catalogue. You can also order any items directly to your home.
Is my phone supported?
You can download GamerGreen on any iPhone and Android.
Can I reload my player card on the app?
No, the app is only for tickets and prizes.
OUR OFFERS
From midweek madness to weekend wins, our offers are built to blow your mind – not your budget. Think 2-for-1 drinks, discounted games, arcade takeovers and ridiculous deals you won’t find anywhere else.
Kingston Upon Thames
Reading
Exclusive Offers!
Every day!
Enjoy half-price play every Wednesday on VR, pool, video and sports games with our yellow card readers.
Perfect for families, friends and after-work gaming!
Play More, Pay Less
Get Over the Hump Day in Style
Available every Wednesday. Excludes prize/redemption games. Offer subject to change.