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frequently asked questions

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GENERAL FAQS

Whether it’s your first time at Urban Fun Reading or you’re a regular visitor, we’ve put together all the essential details to make your experience smooth, exciting, and stress-free.

Do I book online, or can I just walk in?
You can book online or walk in. We would suggest booking online to reserve your space.
The credits will stay on your player card for a year from when you purchased the card.
Yes, you will be able to use your credits in any Urban Fun location.
You can log into your account by going to ‘book now’ > ‘My Tickets’. This will show you all bookings you have made with Urban Fun.
Yes, food is served all day, and alcohol is served from 12pm.
No, all Urban Fun venues are cash free.
No, outside food cannot be consumed inside any Urban Fun venues.
Go over to the careers page to view the different roles we have available. Click here to view
Do we need to arrive early for our booking?
We would suggest that you arrive 15 minutes prior to your booking.

Yes, we encourage all ages to come and experience the fun. *Please note: After 9pm, any under 18s need to be supervised by an adult. Under 12s must be supervised at all times

Sunday – Thursday 10am to 10pm. Friday – Saturday 10am to 12am.
You can log into your account by going to ‘book now’ > ‘My Tickets’. Here you can make any changes to your booking.
Bonus credits are an added extra that you can use on any of the yellow game readers.
No, Urban Fun are not responsible for supervising any children. Please ensure all children arrive with a responsible adult.
The time player cards work on any of the yellow readers, we recommend one per person.
All your tickets are loaded automatically onto your player card. You can redeem your prizes instore at our prize hubs, or online on the GamerGreen app. You can download this from the app store.

PARTIES & EVENTS FAQS

From epic birthday celebrations to unforgettable corporate nights, Urban Fun Reading is the perfect place to host your next event. Here’s everything you need to know to get the party started.

What type of parties do you cater for?
We have a range of parties and events, including kid’s parties, group parties and corporate parties. Please see below the link below to view the brochures.
The minimum number of guests is six for all types of parties and events.
There is no age limit to any of the parties. Be aware kid’s parties come with a kid’s meal.
Yes, you can bring in your own birthday cake. However, Urban Fun do not have the facilities to store your cake.
Do parents need to stay for the kid's parties?
Yes, there need to be responsible adults at the party to supervise the children.
No, however you can add food to your party for £10 per person.
We can host up to 300 people for Reading and up to 500 for Kingston.
The prices vary depending on what party/event you are looking to book. Please see below the link below to view the brochures. Kids Parties / Group Team Parties

GAMER GREEN FAQS

Want to turn your Powertickets into awesome prizes? Our Gamer Green system makes it easy to collect, save, and cash in for rewards you’ll love. Here’s how it works.

What is Gamer Green?
Gamer Green is our online prize redemption store. You can download this directly from the app store and load your tickets from your player card. There are over 1000 different prizes available to win.
No, all prizes are delivered directly to your house via amazon delivery.
You can view the entire catalogue. You can also order any items directly to your home.
Is my phone supported?
You can download GamerGreen on any iPhone and Android.
No, the app is only for tickets and prizes.

OUR OFFERS

From midweek madness to weekend wins, our offers are built to blow your mind – not your budget. Think 2-for-1 drinks, discounted games, arcade takeovers and ridiculous deals you won’t find anywhere else.

DATE NIGHT, DONE RIGHT (READING)

Reading
Running for the full Valentine’s Month
Join us in February

Nothing says romance like our Valentine’s offer at Urban Fun.

Laugh, sip, and play 60 minutes of AR Darts, enjoy player credit for games, and toast with drinks vouchers, ideal for pairs or groups.

Perfect for Valentine’s dates, mate nights, or skipping the clichés altogether.

Reading
Running for the full Valentine’s Month
Learn more

BUBBLES & BULLSEYES (READING)

Reading
The Ultimate Valentine’s Night Out!
Running for the full Valentine’s Month

Sip, throw, and celebrate with the ultimate girls’ night at Urban Fun. Grab your gals and enjoy 1 hour of darts paired with a bottle of prosecco for your group.

Want more fun? Add extra activities or game cards to keep the night going.

Reading
The Ultimate Valentine’s Night Out!
Learn more

BUBBLES & BULLSEYES (KINGSTON)

Kingston
The Ultimate Valentine’s Night Out!
Running for the full Valentine’s month

Sip, throw, and celebrate with the ultimate girls’ night at Urban Fun. Grab your gals and enjoy 1 hour of darts paired with a bottle of prosecco for your group.

Want more fun? Add extra activities or game cards to keep the night going.

Kingston
The Ultimate Valentine’s Night Out!
Learn more

DATE NIGHT, DONE RIGHT (KINGSTON)

Kingston
Running for the full Valentine’s month
Join us in February

Nothing says romance like our Valentine’s offer at Urban Fun.

Laugh, sip, and play your way through a round of Mini Golf, enjoy player credit for games, and toast with drinks vouchers, ideal for pairs or groups.

Perfect for Valentine’s dates, mate nights, or skipping the clichés altogether.

Kingston
Running for the full Valentine’s month
Learn more

2 Hours Unlimited Play – £15 (Reading)

Reading
Get ready for non-stop fun!
Mon-Thurs

Get ready for non-stop fun! Enjoy 2 hours of unlimited play on all your favourite games for just £15.
Monday – Thursday

Enjoy two full hours of nonstop arcade entertainment with our Arcade Play Card! This card gives you unlimited access to a wide variety of games, making it perfect for friends, family, or anyone looking to have fun without worrying about credits.

Play your favourite pool tables, sports games, video games, and skill-based games as much as you like during your 2-hour session. Whether you’re competing with friends or just playing for fun, there’s something for everyone.

Please note: This card is for gameplay only. Claw machines are not included, and no prizes or tickets can be won while using this card. This card is only Valid Monday – Thursday.

What’s Included:

  • 2 hours of unlimited arcade play
  • Access to pool tables, sports games, video games, and skill games
  • One simple card for easy gameplay

Not Included:

  • Claw machines
  • Prize or ticket redemption

Perfect for casual play, parties, or just a great time at the arcade!

Reading
Get ready for non-stop fun!
Learn more

Half Price Wednesdays

Reading
Exclusive Offers!
Every day!

Enjoy half-price play every Wednesday on VR, pool, video and sports games with our yellow card readers. 

Perfect for families, friends and after-work gaming!

 Play More, Pay Less

 Get Over the Hump Day in Style

Available every Wednesday. Excludes prize/redemption games. Offer subject to change.

Reading
Exclusive Offers!
Learn more
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